Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact support@motionballs.com

We offer free international shipping on all orders.

Please check your spam folder for any missing emails, and add us to your safe senders list to ensure future notifications are delivered to your inbox.

Depending on where you live, your shipment will take 7 - 15 business days from the time it leaves our warehouse.

Motion Ball is an interactive pet toy, which could be interacted with pets for up to 8 hours, with intermittent rest. As such, Motion Ball is suitable for those who love their pets but do not have enough time around with their pets. You may leave your pet to have fun with Motion Ball when you are not around for a whole day.

No problem! Here's what we recommend: 1) Place the Motion Ball on the ground so your pet can walk up to it and give it a sniff anytime. 2) Allow your pet to get used to Motion Ball. Some pets love it right away, while others may take a couple of days to get familiar with a Motion  Ball. 3) Give your pet lots of love and encouragement. Repeat until your pet is comfortable.

Motion Ball is majorly designed for dogs and cats.

The material that we used on the inner layer of our outer shell is PC, therefore, the hardness is relatively high. For the outer layer, we use TPU, therefore, relatively soft but also has a protective effect on pets. We have tested Wicked Ball on more than 100 dogs and cats to test all aspects of biting, gnawing and scratching. Eventually, Motion Ball has passed the tests (for heavy chewer, bite marks may occur).

We tested Motion Ball with IPX67 standard and it worked well. Under the condition of tightening Motion Ball, it can be soaked in water directly or even run directly in water. You may play with your puppy in water as well.

Motion Ball is waterproof and can be cleaned directly under tightening conditions. While, we need to make it clear that, the core of Motion Ball is not waterproof. It can NOT be cleaned. Normally it will not be dirty under closed space. But if it is dirty, you may wipe it directly with simply a paper towel.

The playtime depends on Motion Ball and pets' interaction time. In some situations, the maximum playtime could be up to 8 hours. You can use our USB charger to charge after that.

Motion Ball can run easily on normal carpets. For some thick carpets, it will attract pets' attention by twisting and rolling.